zapytaj się na chacie jetona
poważnie
kiedyś pytałem i mi odpisali, ale nie pamiętam co... sęk w tym, że są różne jurysdykcje, prawo fasadowe...
Jeton LTD Contis LTD, Contis UAB...
20. Complaints
20.1. Any questions, concerns, security risks or complaints should be communicated to
Jeton in a timely manner by contacting the Customer Support team at
https://jetonhelp.zendesk.com/hc/en-gb or via the
live chat function on the Website. Your communication will be answered in a timely manner and Your questions and concerns will be addressed to the best of
Jeton’s ability. You may request a detailed log of your communication with
Jeton via email.
20.2.
Jeton will endeavour to provide you with an answer or resolution to your complaint within the timeframes as outlined by the Financial Ombudsman Service’s complaints handling procedures. Should this not be possible due to unforeseen circumstances or lack of information, we will contact You and keep you informed until resolution.
20.3. Where you are unreasonably inconvenienced,
Jeton must make good any losses that you have been directly incurred due to direct error or failure by
Jeton.
Jeton aims to put you back in the same position you should be in had the direct the error or failure by
Jeton not been made.
Should
Jeton fails to handle Your complaints to Your satisfaction, You may contact the Financial Ombudsman Service at Exchange Tower, London, E14 9SR, United Kingdom. You can get further information on the procedures at
www.financial-ombudsman.org.uk.
niby do rzecznika finansowego UK możesz złożyć skargę. Inna opcja to procedura "chargeback"
"
8.4. You agree that where You select a payment method that is subject to a right to claim funds back (“Chargeback”), such as (but not limited to) credit or debit card or direct debit, You will not exercise the Chargeback other than for an unauthorized use of the payment method or a breach by
Jeton which would result in You having a right to a refund of the deposited amount.
Jeton reserves the right to charge You a chargeback fee as well additional fees in case
Jeton has incurred any expenses in connection with a deposit method subject to a Chargeback.
8.5. If a Chargeback or other transaction including deduction of fees pursuant to these Terms & Conditions results in a negative balance on Your Account, You agree such negative balance is repayable by You immediately without need for any notice to You by a deposit or transfer of funds to Your
Jeton Wallet Account. Failure to do so is a breach of these Terms & Conditions and may result in legal action or debt collection measures by
Jeton or assigned parties, including collections agencies.
Jeton has the right to charge You fees and expenses that
Jeton reasonably incurs in connection with debt collection and enforcement action."
Nie znam się na jednym ani drugim xD Widziałem skargę na Contis UAB (tzn. ostrzeżenie na nich)
Także tutaj możesz złożyć skargę do pozasądowego organu
NAjlepiej na chacie
Jeton się zapytaj gdzie możesz złożyć skargę w tej sprawie... podaj region (Unia europejska) i czego dotyczyć ma skarga (przelew nie doszedł).
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