Final Conclusion for the pfGames Suspended Free Rounds Casino Bonus Campaign
The investigation has now been finalized and the following management decision is taken:
There will be no pay outs from this campaign if you:
1 ???? o not meet the wagering requirement from Casino games only. Req: "Bonus amount = €10+wins multiplied with 25."
2:Register multiple accounts(bonus abuse). This also includes players who were already registered players and who registered a new account just to be in this campaign.
All orders for withdrawal from this event are now cancelled. If you are still convinced that pfGames should pay you, you must do the followings:
Make a written claim by email to
[email protected] marked "February Free Casino Rounds Campaign" and documentate the followings:
a)You have only one pfGames account related to your name, address, phone, date of birth, phone number, mobile phone, your
Neteller and/or MoneyBookers account and IP address. On request you must be prepared to verify your identity by forwarding for example your certified copy of your passport, an utility bill and payment account. The utility bill must match your name and home address reflected on your pfGames main account.
b)You meet the Wagering Requirements above #1
c)You did not moved bonus money to the
Poker and/or
Bingo account, played and won before you had met the Casino wagering requirement.
d)You have made real money deposits during the campaign and won in one of the pfGames games rooms and your order is related to this.
Claims received after February 28th 2009 23:59 will not be considered.
All of you who already have created an order and forwarded information to support, you just need to forward a new mail and confirm the above simultanously as you state how much money you should have been paid. Please, do not make any new order before it is confirmed that you are entitled to withdraw your balance. We are really sorry that such abuse also impacts honest players and that this took a little bit longer time to solve than we originally expected. Thank your for your patience.
This mass mail to all players involved in the campaign is considered as a final answer to all including answer to mail(s) from some of you related to this issue.
Regards,
pfGames