Zleciłem wypłatę w środę i zniecierpliwiony napisałem do nich i oto to co dostałem:
My name is Johan and I am a Floor Manager with the Fortune Lounge Group.
I hope you are doing well?
XXXXXXX, I reviewed your account and found that the requested withdrawal amount in question has as yet not been processed back to you as you have not initiated a minimum purchase with the Casino.
As per the Terms and Conditions of the Casino a player is required to initiate a minimum purchase of at least €20 with the Casino to be eligible for a withdrawal to be processed.
For this reason we request from you to please initiate a minimum €20 purchase with the Casino in order for the requested withdrawal amount to be processed back to you.
Please contact us and advise us accordingly once you have initiated this purchase in order for us to make arrangements for the requested withdrawal amount to be processed back to you.
Thank you for Playing at the Fortune Lounge Casinos, the Better Place to Play.
Please contact us again, should you have any further queries.
I thank you for your time and patience in this regard.
Kind regards
Johan
Floor Manager
Dlaczego ode mnie chcą 20$, a wszyscy inni wypłacali bez depozytu? ????