Dear Lukasz,
Thank you for choosing our Grand Hotel Casino.
We are contacting you in regards to your recent cashin for EUR 130.00
in the Casino that is currently on hold and we need your
co-operation in order to be able to process it.
In order to provide a better and safer operating experience
for our Clients, we have decided to proceed with the eCOGRA
operational review. eCOGRA is an external auditing company
that endorses the casino with a certificate that guarantees prompt
payments, safe storage of information, random games, honest
advertising, and responsible behavior by the online casino. In order
for our Casino to comply with eCogra's "GENERALLY ACCEPTED
PRACTICES" (eGAP), we are required to verify the identity of both
long-term and new players. Further information regarding the practices
we need to comply with can be found on the eGAP page of the eCogra
website (
http://www.ecogra.com).
The documents will be kept on file confidentially and will not be
requested again, although we might sometimes have to ask
you to sign the purchases made in case of large cashins.
We therefore kindly ask you to send us the following at your
earliest convenience:
* Copy of an Identification Document (passport, drivers
license or other ID type - front and back).
* Copy of one of your utility bills as proof of address (please note we do not accept mobile phone bills)
Please fax the requested documents to one of our toll-free fax
number listed below.For other countries, please see the fax number
list below. Alternatively send a copy of your scanned documents
as attachments to the email address
[email protected] .
We are looking forward to hearing from you soon and please
do not hesitate to contact us in case of further queries.
Best regards,
Raimondo
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może mi ktos pomóc, o co tu chodzi? dobrze zrozumiałem że wprowadzili jakies zabezpieczenia i że musze wysłać im kopie dowodu i rachunek z banku na adres
[email protected] ? wysłałem im wczesniej kopie na meil
kasyna ale widac nie starczy im to. aha nie wysłałem rachunku, bo nie posiadam, wysłałem wyciąg z konta czy moze byc?