You are now chatting with 'Delia'
Delia: Welcome to
live help, My name is Delia.
Delia: Hello
Delia: How may I help you?
Marek: hi
Marek: My documents were checked two days ago, and when you get a bonus? every time you hear here I ask that today, and so already from 3 days
Delia: Please allow a bit more time to pass in order for your bonus to be credited to the account.
Delia: Due to the large amount of requests that need to be processed, it may take longer to receive the funds.
Delia: You will receive a confirmation email once the transfer is made.
Delia: Thank you for your patience and understanding upon the matter.
Marek: Delia
Marek: Delia
Marek: read what I wrote
Marek: not market me as much as others
Delia: I am sorry Marek but you will need to wait a bit more for the bonus to be credited
Delia: we have a large amount of requests and it is taking longer than expected
Marek: you can not hasten anything? I have reviewed the documents so what's the problem
Delia: the transfer will be made as soon as possible
Marek: enrolled with you, in order to receive the bonus, and now I feel cheated out of me the whole time selling, I have to wait
Delia: I can assure you that no one is cheating you, the transfer will be made, the only issue is that it will take a bit more time
Delia: I am really sorry for the inconveniences caused
Marek: I feel as if they were stolen from me my documents
Delia: but we have an extremely high volume of requests and the payment is delayed
Marek: please you you should contact the appropriate person and gave me a bonus jaknajszybciej, trace trust you with every moment, and probably not on you depends
Marek: all my friends who have received the bonus approved account right away, I have reviewed your account for 3 days and I have no bonus
Delia: I can assure you Marek that you will receive the funds as soon as possible
Marek: So how do I do not feel cheated? ?
Marek: I hear this 3 days already and still nothing
Delia: I am sorry, but this is the situation that we have at the moment
Delia: trust me that we are doing everything we can to credit the bonus as fast as possible
Delia: you will receive a confirmation email once the funds are credited
Marek: I do not expect an apology, but according to the contract, add all my bonus
Marek: but when will I get? within 1 hour or within 2 months? just do not write me with up to 24 hours because I heard it three days ago
Delia: Unfortunately we do not have the exact time frame, you will need to allow more time to pass
Delia: as previously mentioned, you will receive a confirmation email
Marek: I'm very disappointed, since you wrote me that within 24 or 48 hours, and should not receive a second to get an additional $ 10 in the apology
Marek: I was correct, politely sending documents, and make your hand the entire time I hear that I have to wait, despite the fact that my documents have been verified
Delia: please understand that we had to process a huge amount of requests , this being the reason of the delay
Delia: you are not the only player that is waiting for this bonus, we have many other players that have not yet been credited
Delia: all our p[layers that have been verified will receive the funds as soon as possible
Delia: I am sorry but this is the situation that we have at the moment
Delia: please understand that we are doing everything we can to process the transfer as fast as possible
Marek: I understand, but if you write me three days ago that I have to wait up to 24 hours and after 3 days, still nothing, so how can I not be embittered by the whole situation
Delia: I fully understand how upsetting this situation is for our players , but we are doing everything we can to process the transfer as fast as possible
Delia: as you can imagine, it is not in our best interest to have unhappy players in our card room
Marek: So you tell me at what time to get 100 percent bonus?
Delia: I don't understand your question
Delia: I am sorry
Delia: are you now referring to the first time deposit bonus /
Marek: So when I get a bonus? just please deadline
Delia: we do not have an exact time, Marek, I am sorry
Marek: I'm interested in a $ 10 free bonus no deposit
Delia: the time varies, it is 24 to 48 hours
Marek: if you are not sure?
Delia: we can not give you an exact date, I am sorry
Marek: lest it turned out that on Monday I had still not bonus
Delia: we can just assure you that you will receive it as soon as possible
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