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Govinder S Hello, welcome to bet365
Live Chat. How may I help you?
Zacierr Hi i have problem with yours promotional bet
Feature Race 4/1
Back a winner at 4/1 or more on a Feature Race and get a free bet.
i bet 3.45 Salisbury horse Baheeja Stake: 12.50
and i win but i didn't get free bet
why ?
Govinder S Was this the only or 1st bet placed on the race?
Zacierr 1st
Govinder S Qualifying free bet must be placed out of your own funds and if the selection is a loser your stake will be returned back into your account within an hour after the race has ended.
Zacierr Bet Confirmation - JF********* check
Govinder S What would you like me to check?
Zacierr i winso where's my free bet
Govinder S Qualifying free bet must be placed out of your own funds and if the selection is a loser your stake will be returned back into your account within an hour after the race has ended.
Govinder S For more information, Terms & Conditions, also an up coming qualifying race schedule Please see the below site:
http://www.bet365.com/extra/en/promotions/horse-racing/channel4-to-1-offer/
Zacierr i place another bet same way and i get free bet so way i didn't get on the first bet
Govinder S I do not understand.
Zacierr hey man you iwnen didnt check
Govinder S Could you please clarify, Once you have backed winner on a feature race @ 4/1, (provided of coarse this is the 1st bet) you will be entitled to a free stake on the next qualifying race, You would place this bet in the same way from your funds and if this stake loses, The amount would be refunded back into you account within 1 hour after the race ends.
Zacierr yes i did very fing i read Terms & Conditions but i didn't get free bet
Govinder S As stated you must place your free stake from your funds, in your account with your money.
Govinder S If it loses you will get your stake back.
Zacierr yes but i didn't get stake back.
Govinder S You have backed the winner.
Zacierr Congratulations on a successful select Brockwell (4.40 Haydock). With our fantastic free bets Offer - Selected race qualified for a free bet of £ 10 in 4:45 Haydock - 07/09/2012. Remember attitude to any winner at 5.0 or higher, at bet365 Feature Race and get a free can bet to the same stake on the next bet365 Feature Race.
If your free bet also wins at
odds of 5.0 or more, you qualify for a free bet on the next bet365 Feature Race. Bet on the winners and earn free bets! More details
Govinder S You now place a bet in the next qualifying race, if that bet loses that stake will be refunded, You will not have a refund from a winning stake.
Govinder S I cannot reiterate this differently.
Zacierr 3.45 Salisbury win but i didn't get nothing
Govinder S Place your bet in the normal way in the next race, if it loses this would be refunded, I cannot make this any more simpler.
Govinder S I understand.
Govinder S You have qualified for a free bet yes, Place this from your money in your account, This will then be given back to you if it loses.]
Zacierr why you don't check first
Govinder S if you do not understand, I will now ask to call as I cannot state this differently.
Govinder S We have not heard from you. Do you wish to continue the chat?
Zacierr ok
2 same bets bet the same whey one get free bet another no
why
Govinder S Bet with your money on tomorrows race. This swill be your free bet.
Govinder S If it loses we will give you this money back.
Zacierr both won
Govinder S I see, Only the 1st bet is the qualifying bet for the offer as stated.
Zacierr but I should have 2 free bets
no 1
Govinder S Are you saying that you backed 2 winners on the feature race in a row?
Zacierr yes
Zacierr both won
Govinder S As your 2nd bet won you would not get your stake back, You only get your stake back if it loses, I 100% understand you placed the free bet from your funds, With free bets however you do not get your stake back, If it had lost we would have given you your stake back, As it did not lose your bet was settled correctly as a winner with your stake given back in the returns, Your free bet moves to the next qualifying race, Place your bet in the usually way if it loses it will be refunded,.
Govinder S As clearly stated in the offer and a number of times on this chat, Your stake would be refunded if your selection loses.
Zacierr but those were two different races
Govinder S Correct.
Govinder S I will now ask you to call, I cannot explain this differently.
Zacierr so why only one free bet ?
Govinder S As stated I have already explained, Please call us for more information.
Govinder S I have already told you why. Only if it loses you get a refund.
Govinder S I cannot make this any more clear, You will get no refund for a winning bet.
Zacierr you know you are scammers
Zacierr i read
terms and conditions
Govinder S Sorry that you do feel this way. I can only reiterate what has been stated a number of time already in your account.
Zacierr You should ask me four-digit security number
Zacierr and id of bet
Govinder S We are discussing a general offer, There is no need to provide security, You have also provided your bet reference.
Zacierr but you didn't check out this
Zacierr you asshole !!
Govinder S As stated this has already been provided, I have looked into you bets and the qualifying races and your query in fully, Sorry if you feel this is not the case. I can only give you the correct information with relation to the offers.
Govinder S Please do not be offensive, I can only apologies if you do not understand the offer and what I have explained a number of times.
Govinder S Is there anything else I can help you with today?
Zacierr from the beginning
Zacierr i bet 2 races
Zacierr 3.45 Salisbury & 4.40 Haydock
Govinder S In order to now proceed please call us.
Zacierr and i win both
Zacierr but I got only one free bet
Zacierr I should get 2 free bets !!
Govinder S I have given you the correct information and cannot reiterate this information provided differently, if you have I 100% understand your query, I feel you do not understand the offer and what have explained, I feel this would be easier to explain over the phone as I have exhausted what I could tell you.
Zacierr according to terms and conditions
Zacierr but it does not make sense what you write
Zacierr I won two bets
Govinder S correct, As stated as if your selection loses your stake would be refunded however your free bet stake won meaning the free bet in then on the next race.
Zacierr I should get two free bests
Govinder S If you do not understand please call, If you have no further queries this chat will be terminated.
Govinder S Do you have any different queries you need help with?
Zacierr you read terms and conditions ?
Govinder S Thank you for contacting bet365
Live Chat today.
Govinder S has now left this chat.